Annex 1

Corporate Governance Team – performance indicators

 

 

Previous Years

2022/2023

 

 

2019/2020

2020/2021

2021/2022

Q1

Q2

Q3

FOI01

FOI (Freedom of Information) - Total Requests Received - (YTD)

1,422

1,215

1,056

180

339

510

IG01j

Number of FOI reviews received

-

-

30

4

6

3

FOI01-03

EIR (Environmental Information Regulations) - Total Requests Received - (YTD)

487

647

625

161

309

419

IG01i

Number of EIR reviews received

-

-

19

7

3

3

FOI05

DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)

204

160

117

41

70

107

IG01p

Number of Rights of Individuals requests received

-

-

77

9

15

9

IG01o

Number of Requests for Information received

-

-

347

0

0

132

IG01l

Number of ICO cases received

-

-

22

2

1

1

FOI02

FOI (Freedom of Information) - Requests responded to In time - (YTD)

1,166

975

803

150

271

405

FOI (Freedom of Information) - % Requests responded to In time - (YTD)

82.00%

80.25%

78.70%

84.70%

83.90%

83.70%

FOI03

FOI (Freedom of Information) - Requests responded to Out of time - (YTD)

256

240

217

27

52

79

FOI (Freedom of Information) - % Requests responded to Out of time - (YTD)

18.00%

19.75%

20.50%

15.30%

16.10%

16.30%

IG14ja

% of FOI reviews responded to 'In Time'

-

-

78.57%

50.00%

100.00%

100.00%

FOI02-03

EIR (Environmental Information Regulations) - Requests responded to In time - (YTD)

430

555

521

133

266

358

EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD)

88.30%

85.78%

84.90%

83.10%

87.80%

87.50%

FOI03-03

EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD)

57

92

93

27

37

51

EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD)

11.70%

14.22%

14.90%

16.90%

12.20%

12.50%

IG14ia

% of EIR reviews responded to 'In Time'

-

-

83.33%

83.33%

66.67%

100.00%

FOI05

DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)

157

120

75

24

42

68

DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)

76.96%

75.00%

72.10%

63.20%

71.20%

68.70%

DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)

47

40

37

14

22

31

DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)

29.94%

25.00%

35.60%

36.80%

37.30%

31.30%

IG14pa

% of Rights of Individuals responded to 'In Time'

-

-

76.92%

87.50%

90.91%

71.43%

IG14oa

% of Requests for Information responded to 'In Time'

-

-

98.98%

100.00%

98.29%

100.00%

IG14la

% of ICO cases responded to 'In Time'

-

-

94.44%

100.00%

0.00%

100.00%

IG01c

Number of Comments received

-

-

1,379

178

220

191

IG01d

Number of 4Cs Complaints received

-

-

1,368

557

655

364

IG01e

Number of Compliments received

-

-

239

67

60

65

IG01f

Number of Concerns received

-

-

6

1

1

1

IG14ca

% of Comments responded to 'In Time'

-

-

74.55%

65.99%

71.51%

77.44%

IG14da

% of 4Cs Complaints responded to 'In Time'

-

-

84.15%

94.59%

95.07%

93.97%

IG14ea

% of Compliments responded to 'In Time'

-

-

99.56%

100.00%

100.00%

100.00%

IG14fa

% of Concerns responded to 'In Time'

-

-

0.00%

0.00%

0.00%

0.00%

IG01a

Number of Adult Complaints received

-

-

43

10

10

12

IG08aa

Number of Adult Complaints assessed at Green

-

-

32

8

8

7

IG18ad

% of Adult Complaints: Upheld in Full

-

-

19.44%

40.00%

0.00%

50.00%

IG14aa

% of Adult Complaints responded to 'In Time'

-

-

63.16%

80.00%

88.89%

50.00%

IG01b

Number of Child Complaints received

-

-

45

13

9

14

IG10ba

Number of Child Complaints assessed at Grade 1

-

-

31

9

7

12

IG18bd

% of Child Complaints: Upheld in Full

-

-

12.50%

22.22%

16.67%

8.33%

IG14ba

% of Child Complaints responded to 'In Time'

-

-

41.18%

54.55%

57.14%

90.00%

IG01n

Number of LGSCO cases received

-

-

41

6

12

12

IG14na

% of LGSCO cases responded to 'In Time'

-

-

76.92%

83.33%

70.00%

90.00%

IG01u

Number of Housing Ombudsman cases received

-

-

3

1

0

1

IG14ua

% of Housing Ombudsman cases responded to 'In Time'

-

-

100.00%

100.00%

0.00%

100.00%

FOI01

FOI & EIR - Total Requests Received - (YTD)

1,909

1,862

1,685

341

648

929

FOI02

FOI & EIR - Requests responded to In time - (YTD)

1,596

1,530

1,326

283

537

763

FOI & EIR - % Requests responded to In time - (YTD)

83.60%

82.17%

81.20%

84.00%

85.80%

85.40%

FOI03

FOI & EIR - Requests responded to Out of time - (YTD)

313

332

310

54

89

130

FOI & EIR - % Requests responded to Out of time - (YTD)

16.39%

17.83%

19.00%

16.00%

14.20%

14.60%