Annex 1
Corporate Governance Team – performance indicators
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Previous Years |
2022/2023 |
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2019/2020 |
2020/2021 |
2021/2022 |
Q1 |
Q2 |
Q3 |
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FOI01 |
FOI (Freedom of Information) - Total Requests Received - (YTD) |
1,422 |
1,215 |
1,056 |
180 |
339 |
510 |
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IG01j |
Number of FOI reviews received |
- |
- |
30 |
4 |
6 |
3 |
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FOI01-03 |
EIR (Environmental Information Regulations) - Total Requests Received - (YTD) |
487 |
647 |
625 |
161 |
309 |
419 |
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IG01i |
Number of EIR reviews received |
- |
- |
19 |
7 |
3 |
3 |
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FOI05 |
DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) |
204 |
160 |
117 |
41 |
70 |
107 |
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IG01p |
Number of Rights of Individuals requests received |
- |
- |
77 |
9 |
15 |
9 |
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IG01o |
Number of Requests for Information received |
- |
- |
347 |
0 |
0 |
132 |
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IG01l |
Number of ICO cases received |
- |
- |
22 |
2 |
1 |
1 |
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FOI02 |
FOI (Freedom of Information) - Requests responded to In time - (YTD) |
1,166 |
975 |
803 |
150 |
271 |
405 |
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FOI (Freedom of Information) - % Requests responded to In time - (YTD) |
82.00% |
80.25% |
78.70% |
84.70% |
83.90% |
83.70% |
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FOI03 |
FOI (Freedom of Information) - Requests responded to Out of time - (YTD) |
256 |
240 |
217 |
27 |
52 |
79 |
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FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) |
18.00% |
19.75% |
20.50% |
15.30% |
16.10% |
16.30% |
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IG14ja |
% of FOI reviews responded to 'In Time' |
- |
- |
78.57% |
50.00% |
100.00% |
100.00% |
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FOI02-03 |
EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) |
430 |
555 |
521 |
133 |
266 |
358 |
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EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) |
88.30% |
85.78% |
84.90% |
83.10% |
87.80% |
87.50% |
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FOI03-03 |
EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) |
57 |
92 |
93 |
27 |
37 |
51 |
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EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) |
11.70% |
14.22% |
14.90% |
16.90% |
12.20% |
12.50% |
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IG14ia |
% of EIR reviews responded to 'In Time' |
- |
- |
83.33% |
83.33% |
66.67% |
100.00% |
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FOI05 |
DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) |
157 |
120 |
75 |
24 |
42 |
68 |
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DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) |
76.96% |
75.00% |
72.10% |
63.20% |
71.20% |
68.70% |
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DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) |
47 |
40 |
37 |
14 |
22 |
31 |
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DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) |
29.94% |
25.00% |
35.60% |
36.80% |
37.30% |
31.30% |
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IG14pa |
% of Rights of Individuals responded to 'In Time' |
- |
- |
76.92% |
87.50% |
90.91% |
71.43% |
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IG14oa |
% of Requests for Information responded to 'In Time' |
- |
- |
98.98% |
100.00% |
98.29% |
100.00% |
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IG14la |
% of ICO cases responded to 'In Time' |
- |
- |
94.44% |
100.00% |
0.00% |
100.00% |
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IG01c |
Number of Comments received |
- |
- |
1,379 |
178 |
220 |
191 |
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IG01d |
Number of 4Cs Complaints received |
- |
- |
1,368 |
557 |
655 |
364 |
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IG01e |
Number of Compliments received |
- |
- |
239 |
67 |
60 |
65 |
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IG01f |
Number of Concerns received |
- |
- |
6 |
1 |
1 |
1 |
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IG14ca |
% of Comments responded to 'In Time' |
- |
- |
74.55% |
65.99% |
71.51% |
77.44% |
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IG14da |
% of 4Cs Complaints responded to 'In Time' |
- |
- |
84.15% |
94.59% |
95.07% |
93.97% |
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IG14ea |
% of Compliments responded to 'In Time' |
- |
- |
99.56% |
100.00% |
100.00% |
100.00% |
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IG14fa |
% of Concerns responded to 'In Time' |
- |
- |
0.00% |
0.00% |
0.00% |
0.00% |
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IG01a |
Number of Adult Complaints received |
- |
- |
43 |
10 |
10 |
12 |
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IG08aa |
Number of Adult Complaints assessed at Green |
- |
- |
32 |
8 |
8 |
7 |
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IG18ad |
% of Adult Complaints: Upheld in Full |
- |
- |
19.44% |
40.00% |
0.00% |
50.00% |
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IG14aa |
% of Adult Complaints responded to 'In Time' |
- |
- |
63.16% |
80.00% |
88.89% |
50.00% |
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IG01b |
Number of Child Complaints received |
- |
- |
45 |
13 |
9 |
14 |
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IG10ba |
Number of Child Complaints assessed at Grade 1 |
- |
- |
31 |
9 |
7 |
12 |
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IG18bd |
% of Child Complaints: Upheld in Full |
- |
- |
12.50% |
22.22% |
16.67% |
8.33% |
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IG14ba |
% of Child Complaints responded to 'In Time' |
- |
- |
41.18% |
54.55% |
57.14% |
90.00% |
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IG01n |
Number of LGSCO cases received |
- |
- |
41 |
6 |
12 |
12 |
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IG14na |
% of LGSCO cases responded to 'In Time' |
- |
- |
76.92% |
83.33% |
70.00% |
90.00% |
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IG01u |
Number of Housing Ombudsman cases received |
- |
- |
3 |
1 |
0 |
1 |
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IG14ua |
% of Housing Ombudsman cases responded to 'In Time' |
- |
- |
100.00% |
100.00% |
0.00% |
100.00% |
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FOI01 |
FOI & EIR - Total Requests Received - (YTD) |
1,909 |
1,862 |
1,685 |
341 |
648 |
929 |
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FOI02 |
FOI & EIR - Requests responded to In time - (YTD) |
1,596 |
1,530 |
1,326 |
283 |
537 |
763 |
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FOI & EIR - % Requests responded to In time - (YTD) |
83.60% |
82.17% |
81.20% |
84.00% |
85.80% |
85.40% |
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FOI03 |
FOI & EIR - Requests responded to Out of time - (YTD) |
313 |
332 |
310 |
54 |
89 |
130 |
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FOI & EIR - % Requests responded to Out of time - (YTD) |
16.39% |
17.83% |
19.00% |
16.00% |
14.20% |
14.60% |
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